Monitor Nice recording Server

[kashyap]

Hi Team,

I would like to know if we can configure prognosis to monitor the NICE recording server?

and if there is any recording failure can prognosis capture alert?

Thanks,

Kashyap.

[SCOTT_BALDWIN · Accepted solution]

Hi @kashyap,

The only way to monitor the NICE server and recordings is with IR's Call Recording Assurance (CRA) product. The CRA product would need to be deployed by Professional Services because of the complexity involved.

If you are only interested in the Up/Down status and general server status from the NICE servers, IR offers a much simpler and less expensive option.

Your Account Manager can discuss the options and costs involved with this request. Please let me know if you would like me to share this request with you Account Manager.

Thank you,
Scott Baldwin

[kashyap]

Thanks @SCOTT_BALDWIN ,

I just needed information.

we are not planning to implement it.

Thanks,

Kashyap