Java script error in web UI

[PhanindraAtchi]

Hello Team,

I am facing issue with accessing the prognosis web UI. While trying to access i am getting the java script error on the page.

Attached, Please look into the screenshot. I see the below error on all the browsers and remote system as well . And i also verified internet options which are showing java settings are enalbled. Please help me how to resolve this .

Thanks in Advance,

Regards,

Phani

[DaleJones]

Hello PhanindraAtchi, 

I am currenly working on this issue on a support case. I was able to determine that there are some missing files that is creating this error. I will respond to you with more of the details in the support case and update this forum topic with the resolution. 

Thanks, 
Dale 

[DaleJones · Accepted solution]

Hello PhanindraAtchi,

I was able to determine why you are receiving the javascript error in your web browser. This error has to do with a file being missing. I was able to determine in my lab that the file that is missing is the PrognosisUI.js file was renamed to Prognosis UI NEW. Once I changed it back to the PrognosisUI.js file and reset IIS, I was able to get back to the login page. See details below:

Analysis:

- The error below is due to a file being missing.

- I was able to determine the missing file is PrognosisUI.js in the following directory <drive>:\Prognosis\WebUI\IIS\Scripts\11.2.0.128 and it was renamed to PrognosisUI New.

- After I changed the name back to PrognosisUI.js and restarted IIS and I was able to get to the Log in page.

We were able to make this correction on your server on the call we had eariler. 

Thanks, 
Dale

[PhanindraAtchi]

Thank you Dale..