We recommend is any anti-virus is installed, to set up exlusions for Prognosis files, folders and processes. Our online help provides more information for configuring AV software.
"Disable virus checking software.
It is preferable that all types of virus checking software be disabled on the destination machine. Active virus checking software may cause system problems ranging from errors when accessing configurations to the slow transfer of data between servers. However, if this is not possible then the following folders should be added to the virus checking exclusion list and excluded from any endpoint security software.
