Instalation on Windows Server 2012 r2

[Sravelo]

Good afternoon, I need to install version 11.4 but when looking for the license can not find the machine, I put the route of it without success, you can help me to know where I keep it, its URGENT, please help Me.

[ChristopherS · Accepted solution]

@Sravelo 

Your question is not compeltely clear on what you are experiencing, but hopefully one of these will give you your answer:

1. When installing it should generally be in the same directory as the installer, it does not need to be though it just needs to be in short enough of a path that the installer can still utilize it, generally on the same server and not on a long UNC network path.
2. When doing upgrades a valid license needs to exist in the \Server\Configuration\  directory.
3. After any installation it will be located in \Server\Configuration\ directory.

IMPORTANT: If installing 11.x and you are upgrading from a pre-11.0 version of Prognosis you need to request a new license, your 10.x, 9.x, 8.x, etc license will not work on a 11.x+ release.  For customer with a current license / maintenance this is free, it just has to be requested from your account manager. 

Christopher