I have observed two new features were added in the Reports WebUI in the version 11.4 .
1.Utilization by product (phone model)
2.Detailed utilization by product (phone model)
I have found this features after upgradatioin 11.2 to 11. 4 version. When i run this reports i could not able to get old data like (This month and Last month data). I have upgraded the version in last week only. My Question is does this featurs will not retrive old data like last month and this month ,if this added recently ? and will this work only after the upgradation onwords?
Hey @PhanindraAtchi, I looked at what record is used by the 'Utilization by Product' report and found that it is using CallManagerApplianceDeviceUsage record. This is a newly introduced 11.4 record, so you won't have old data prior to upgrade (ie in 11.2) and hence it only starts collecting from upgrade onward. I'd assume same deal for other report.
Which database needs to be running in order to be collecting this data? When I run the report I get "Prognosis database was not collecting data during this time period". I've been running 11.4 for several months. I tried to collect data for several different time ranges. I cannot find what database nees to be collecting data in the installation guide, and nothing sticks out in the list of new databases to start.
The CallManagerApplianceDeviceUsage (CMADEVUS) record required by the "Utilization by product (phone model)" report should be collected by the CUCM cluster Database Collection.
When a CUCM cluster is added to Prognosis, 2 Database Collections and 1 Database Summary should be generated. If the cluster is named CUCM, then the 2 Database Collections will be named 0001dCUCM and 0001dCUCM-Calls. The Database Summary will be named 0001dCUCM-Day. The number between the 0s and the "d" will increment with each new cluster added.
In the above example, the CallManagerApplianceDeviceUsage record collection should be part of the 0001dCUCM Database Collection.
Possible causes of error "Prognosis database was not collecting data during this time period":