I don't see my phones in Path Insight and how to add them

[andrew_gjertsen]

[andrew_gjertsen · Accepted solution]

Details:

There's a tab called VOIP which will show you any phones you currently have.  Another cool way to check is kind of a hidden way by "clicking on the word Poll Frequency in the upper right corner of any tab in Path Insight". After you select Poll, it'll bring you to page with A LOT of information but want you to focus on a column called Bridge table.  See below the steps on how to find phones and add them into Path Insight

Solution Summary:

1. Once logged into the Path Insight page>click on the word Poll Frequency with your mouse and it'll bring you to a hidden page

2. There's a log of information there but really focus on the column "Bridge Table"

3. If you're seeing 0's, you're not getting information from the switches/routers.  If that's the case there is an SNMP line that needs to be added to those devices. It's kind of like an SNMP query line. That is something support can get for you.

4. So every phone has a MAC address

5. If you navigate to \Program Files (x86)\IR\Path Insight>there's an OUIfiler.cfg

6. It'll show you the first 3 octets which is the OUI

7. All known phone types are listed with the se first 3 octets

8. Not all OUI's are known by Path Insight

9. So all you need to go into the OUIfilter.cfg>type in the OUI Octets (there are instructions in the file at the top also) address>type in the description and then hit save.

10. Next restart the Path Insight Service via "Services"

11.  This only happens with SNMP v3, v2 does not have that restriction for gathering Bridge Table table

OUIfilter.cfg is wher to make these changes (Program Files (x86)\IR\Path Insight)