How to remove alerting on specific sip trunk

[PhanindraAtchi]

Hello Team,

Please let us know how to remove alerting on specific SIP Trunk,  I see the thereshold Threshold: Syslog-CUCM and condition is Condition: Cucm_SIPTrunkOOS, from here the alerts are triggering,

I want to stop a specific sip trunk alerting, How can i do this. Please suggest.

Regards,

Phani

[SCOTT_BALDWIN]

Hello Phani,

The only way to prevent the Cucm_SIPTrunkOOS Condition in the Syslog-CUCM Threshold from alerting is to update the Where Clause of the Condition to filter out results for the desired trunk.

The current Where Clause should be similar to:

   CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS"

If the trunk name showing in the alert is "Trunk 500", then the Where Clause should be changed to:

  CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS" AND NOT CONTAINS "Trunk 500"

To filter out another trunk named "Trunk 1000" the Where Clause should be changed to:

  CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS" AND NOT CONTAINS "Trunk 500" AND NOT CONTAINS "Trunk 1000"

Continue in this pattern to add more trunks to filter out of the alerts.

Thank you,

Scott Baldwin

[PhanindraAtchi]

Hello Scot,

Thanks for the response.

I have tried by making changes which you have given win where cluase but i am getting an error. Please find the screen shot and let me know if we need any more changes.

Regards,

Phani

[SCOTT_BALDWIN]

Hello Phani,

The screen capture shows the Windows Client as:
CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS" AND NOT CONTAINS "MA-HK-CUBE" AND NOT CONTAINS "NYC-BG310"

The error is caused because their is no field referenced for the "NOT CONTAINS" clause.

Adding the field ClusterName (CLUSTER) to the Where Clause as follows should resolve the error:

CFAC <> EMPTY AND TYPE = "C5" AND CMNEM = "SIPTrunkOOS" AND CLUSTER NOT CONTAINS "MA-HK-CUBE" AND CLUSTER NOT CONTAINS "NYC-BG310"

Thank you,
Scott Baldwin