How to Clear Resolved Prognosis Resolved Alerts

[david_larm]

We had network outage and prognosis raised the expected alerts and notified us apporproately.    The carrier repaired the issues and all the alerrts cleared except "Voice quality degraded between network region  X and Y.    This has occured twice.   We are monitoring an Avaya Aura system.   How do you manually clear these alerts?

[Adam_Annen · Accepted solution]

HI David,

There are a couple approaches, but the easiest is just to stop the source threshold condition, wait for the alert to clear, then start it back up.

 - You could do this just via 1 condition or the whole threshold.

Note: Technically cleared problems should have already closed (Unless operator acknmowledgement is configured), so if the problems retrigger, it's a good sign those ones still have an issue.

[david_larm]

Thanks. That worked.