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How do I delete a user account and add a new one in Cloud SaaS portal?

Hero

How do I delete a user account and add a new one in Cloud SaaS portal?

I need to decommission a user account and add a new on in Cloud SaaS portal. How do I do this?

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1 ACCEPTED SOLUTION

Accepted Solutions
Hero

Re: How do I delete a user account and add a new one in Cloud SaaS portal?

This is done by your organization or your Service Provider. You will need at least the Administrative role to manage users.

In the Admin Center, click the gear icon to open the menu. At the bottom you will see users. Find the user you need to disable or remove. The far right of the user will have a Action drop down menu. Choose which action it is that you would like to do.

2020-12-15 13_53_42-Users.jpg

For more help, please click on the links  below:

https://help.prognosis.com/cloud/administration-guide/roles

https://help.prognosis.com/cloud/administration-guide/users/creating-a-user

https://help.prognosis.com/cloud/administration-guide/users/managing-users

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1 REPLY 1
Hero

Re: How do I delete a user account and add a new one in Cloud SaaS portal?

This is done by your organization or your Service Provider. You will need at least the Administrative role to manage users.

In the Admin Center, click the gear icon to open the menu. At the bottom you will see users. Find the user you need to disable or remove. The far right of the user will have a Action drop down menu. Choose which action it is that you would like to do.

2020-12-15 13_53_42-Users.jpg

For more help, please click on the links  below:

https://help.prognosis.com/cloud/administration-guide/roles

https://help.prognosis.com/cloud/administration-guide/users/creating-a-user

https://help.prognosis.com/cloud/administration-guide/users/managing-users

View solution in original post