How Prognosis handles call encryption

[Makesh Natesan]

Hi,

We upgraded to Prognosis 11.4 version and monitoring only Avaya devices. Would like to know how Prognosis tool handles call encryption?

Does Prognosis has the capability to do any VoIP encryption (i.e. encrypt the data it is collecting) on the legacy CMS infrastructure (Avaya)? Will Prognosis monitor encrypted calls?

Regards,
Makesh

[Anon]

Hi Makesh,

Prognosis does not actually have any connection with the content or "payload" of calls. We only monitor items related to the quality and related CDR/RTCP elements of the call.

Hope that clarifies!


Randy