However, I do like the idea of selective monitoring for in-call endpoints having some sort of issues. Let's see what others think about it and if it is feasible to do so. I'll keep you posted if I have some news on this.
I wsa just thinking about this kind of information.
We currently have some audio issues with one certain computer and I'd like to know what would be the best approach to nail down the root cause.
So my question: is it possible to grab WMI data from one endpoint (Windows 7, x64 client), reproduce the issue and see what could interfere?
Especially because some microphones seem to have a high "glitch rate", which according to Microsoft, might be caused by either driver or software like Virus scanner etc.
My aim is to find out with help of Prognosis what causes this kind of issue.
we now have an extended solution, Remote Server Monitoring, that can collect remote data from soft phone hosts (windows devices) using either WMI or PowerShell. Using this solution, we can store historical data and look at what is causing bad experience from window's performance prospective. It may not scale for 1000s of devices, but for repeat offenders, they can be added to monitoring list to collect data historically.
@Shoaib_Dilawar thanks for the response. Is there anything inside the online help which describes how to implement this?
It is an extended solution, so you'd need to get in touch with your account manager to discuss how to get it.