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Generate Alert for Specific Incoming Numbers

08 Mountaineer

Generate Alert for Specific Incoming Numbers

I need to generate incoming alerts for highly visible incoming calls.  I am attempting to grab the data from the "Avaya Calls Central" Database Replay.  I want to trigger on the "VDN" that is called.  I see the calls in the display, but am unsure as to how to get the threshold to trigger.  I created a threshold condition  under the Avaya Alert Threshold, with the Where Clause looking at the AvayaCDRRecord / AvayaCDRVDN key and here is the Where Clause (VDN = "19957784474").

 

It is not triggering.  Any suggestions?PSAP Incoming Event.jpgPSAP Incoming Where Clause.jpg

2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: Generate Alert for Specific Incoming Numbers

hi @Cedric_Jackson 

what do you have in "Nodes to Monitor" tab? If its still #DefaultNode then your threshold is looking for CDR data on the monitoring node. You'd need to point it to nodegroup or indiviual PBX that you are getting data from.

image.png


If my reply answered your question please click on the 'Accept as Solution' button to help others find the answer.
Thanks,
Shoaib

View solution in original post

08 Mountaineer

Re: Generate Alert for Specific Incoming Numbers

Thanks for the suggestion.  That actually was the issue.  I was not pointing to the PBX. Alwasy the simplest solution!

View solution in original post

2 REPLIES 2

Re: Generate Alert for Specific Incoming Numbers

hi @Cedric_Jackson 

what do you have in "Nodes to Monitor" tab? If its still #DefaultNode then your threshold is looking for CDR data on the monitoring node. You'd need to point it to nodegroup or indiviual PBX that you are getting data from.

image.png


If my reply answered your question please click on the 'Accept as Solution' button to help others find the answer.
Thanks,
Shoaib

View solution in original post

08 Mountaineer

Re: Generate Alert for Specific Incoming Numbers

Thanks for the suggestion.  That actually was the issue.  I was not pointing to the PBX. Alwasy the simplest solution!

View solution in original post