At a glance
IR Prognosis for UC Cloud lets you easily locate Skype for Business Online sessions for a user by SIP URI, name, or PSTN extension, then drill-down to a specific call to get quick insights into potential issues as well as quality and diagnostic metrics.
Call Details: Troubleshooting a call
After searching for a user's conversations, you can view a list of their conversations then click on a relevant conversation for more details. The main call features shown in Call Details is
- Conversation Insights helps you to quickly identify the most likely reasons for a problematic call
- Get detailed quality information about the call, including:
- Network MOS
- Jitter
- Latency
- Packet Loss
- Skype for Business client Version
- Headset identification
- Diagnostic information with reason and descriptions
- Network Route diagram, with optional integration with the IR Prognosis on-premises Path Insight solution to quickly jump to nodes inside your corporate network
Conversation Search: Finding the Skype conversation to troubleshoot
The primary screen helps you get started by locating a user and their conversation from a specified time range.
- Restrict your search by user and time ranges
- Select a custom time range specifying the time and date of the start and end range
- Filter by conversation modality (Audio, IM, AppSharing and Other)
- Fast type-ahead search to quickly locate users homed on your Skype for Business Online account
- Identify problematic calls at a glance with call outs on degraded call metrics and error responses
IR Prognosis Path Insight integration
Integrate easily with your IR Prognosis on-premises solution to quickly link through from the network nodes on a call to Path Insight for further troubleshooting and analysis at the network level.
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