IR Prognosis for UC Cloud lets you easily locate Skype for Business Online sessions for a user by SIP URI, name, or PSTN extension, then drill-down to a specific call to get quick insights into potential issues as well as quality and diagnostic metrics.
Call Details: Troubleshooting a call
After searching for a user's conversations, you can view a list of their conversations then click on a relevant conversation for more details. The main call features shown in Call Details is
Conversation Insights helps you to quickly identify the most likely reasons for a problematic call
Get detailed quality information about the call, including:
Skype for Business client Version
Diagnostic information with reason and descriptions