As SP we are often requested by our customer to demonstrate the monitoring capacity that we offer. This allow us to position ourself as a great manage services provider. When we are not able to answer quickly to our customer, this is providing a bad image of the company and our capacity to manage properly our customer.
Another need is the ability to answer to internal operation team, when a failure happen. What is the current monitoring profile apply for this technology or Customer. This will allow us to validated what has been deploy for each customer / technology and make our life cycle management easier, and maintain a continuous improvement with operation.
This is an important feature, that will be very useful to us.