I have my SBCs configured into Prognosis. and I can get into call details. But the problem is when I look at network hops, and the call is going through my SBC it doesn't show that leg there. So if I click on Voice Quality 360 Details I can then get to the SBC, but it doesn't drill down into that call. I would like to either know how to, or make a suggestion is to improve the drill down functions. So in the network hops diagram, show the SBC, and then click on that to drill into the call specfically or the same from 360 Details. It is just a pain to drill into a call on the SBC that happened in the past. Would also be able to search for calls through an SBC from the search field.
Hop Details metric is only available from the Acme Net-Net 2600. For details in Online Help:
Prognosis for Unified Communications > Session Border Controllers > Monitoring Data > SBC Call Details Display
We are always looking for ways to improve our product and value your input. I have found another post describing the procedure to raise an RFE (Request for Enhancemnet). I have placed these instructions below for convenience.