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Cisco UCCX cluster shows not contactable

Devan Arumugam
05 Base Camper

Cisco UCCX cluster shows not contactable

Though the UCCX Clusters show the CPU and other services that are running in those servers it still shows as offline or not contactable in windows client. Web UI doesn't even pull them up. 

 

Any help is appreciated. Thanks, 

 

 

2 REPLIES 2
SCOTT_BALDWIN
Expert

Re: Cisco UCCX cluster shows not contactable

Hello Devan Arumugam,

 

The UCCX cluster showing as not contactable could have several potential causes. The collector log (found in the Prognosis\Server\Configuration directory with name irUccxClusterName.log) should have some indication of why Prognosis is marking the cluster as not contactable.

 

If the information in the collector log is not able to help resolve this issue, please open a support case.

 

Thank you,

Scott Baldwin

 

Devan Arumugam
05 Base Camper

Re: Cisco UCCX cluster shows not contactable

I just confirmed that we don't have a license for this product.

 

Will work further on this. Thanks.