Does Prognosis or pathinsight provide unregistered phone details with casuse of the phone resetting for specific duration?
Example: If the phones have been unregistered and reregistered due to network timeout error or call manager issue wnated to generate a report how many phones went down during the time with the reason.
Prognosis does not have this specific information out of the box.
The CallManagerAppliancePhone (CMAPHONE) record contains the following fields:
A custom display can be created using a Where Clause with any of the above fields to create a custom report.
This detail can be found in our Prognosis Online Help link: Creating a Display
If you would like the display created for you, the Account Manager can connect you with Professional Services group.
Thank you for your quick and prompt response. Is the CallManagerAppliancePhone record is the different appliance other than the call manager?
Yes we wanted to setup such report and will discuss with our Account manager if it is not existing with our prognosis setup.
The CallManagerAppliancePhone is the CUCM phone record.
I will contact your Account Manager and request he reaches out to you in regards to the requested report.
Did you guys complete to set up the record for getting the phone unregistered count report?
If yes, can you please share the record with us.
One record you can use is the CallManagerAppliancePhone (CMAPHONE) record in a display to buid a report on unregistered phones. There is a field in the record called IsRegistered (ISREG). You can use a where clause of ISREG = 0. the 0 meaning a phone is not registered.
Once you get that display set up, you can use that as a report. Hope this helps.