Cisco Jabber Monitoring - MOS no longer used/SCSR

[Jonathan_Mc]

Hi,

My customer is moving to a Cisco deployment(currently Avaya) and we are talking about monitoring at the moment and what toolset we have currently to look at UC performance.

I was referred to a white paper from Cisco that suggest that Jabber does not support MOS and Cisco is now using a diferent 

value to measure call quality(SCSR) - is this supported by prognosis?

https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/white...

[David_Sun · Accepted solution]

Hi @Jonathan_Mc ,

Prognosis uses MOS score, SCSR is not supported yet. The following post provides additional information about Jabber endpoints:

https://community.ir.com/t5/Collaborate/Reporting-on-usage-of-video-calls-through-CUCM-using-Jabber-...

Please get in touch with account manager to discuss the requirement. Our Professional Service team may be able to provide custom solution.

Thanks

David

[Jonathan_Mc]

Thanks David !