Certificate monitoring

[kashyap]

Hi Team,

A small query,

I want to know does Prognosis monitor contact center/uccx certificates?

Thanks,

Kashyap.

[SCOTT_BALDWIN · Accepted solution]

Hi @kashyap,

Prognosis Server 12.1 has the ability to monitor certificates on both Cisco Contact Center Enterprise and Express.

Thank you,
Scott Baldwin

[kashyap]

Thank you @SCOTT_BALDWIN 

[kashyap]

Hi @SCOTT_BALDWIN ,

A small query related to this issue.

We have Prognosis version 11.9 in one client but when we opened the UCCX page in prognosis page it was showing an

option "Certificates" but no certificate data is showing.

what could be the reason for this as 11.9 does not support UCCX certificate monitoring.

Attatching the screenshot.

Thanks,

Kashyap.

[SCOTT_BALDWIN · Accepted solution]

Hi @kashyap,

There is a fix in patch 8 for Prognosis 11.9 for UCCX certificates not being collected.

First, make sure patch 8 for Prognosis 11.9 is installed on both Managing and Monitoring Nodes. If the patch is already installed or adding the patch does not help, please open a support case for investigation into this server's specific issue.

Thank you,
Scott Baldwin