I am running Prognosis 11.5 and have an Avaya CM. In the finished voice streams, is it possible to increase this retention beyond 48 hours?
The retention time of the AV-Voice Streams Historical Database Collection should already be set to 65 days and 60GB of disk size in Prognosis 11.5.
Is the 48 hour retention refering to the AV-Voice Streams Historical Database Collection retention time, or is this refering to the reporting limits in Displays?
If the question is about the retention time, I suspect the Monitoring Node was upgraded from a version that had the limits set much lower.
Use the following to update the AV-Voice Streams Historical Database Collection retention time to 65 days and 60GB of disk size:
If the question is about differing report intervals, a Custom Solution will be needed. To have a custom Avaya Communication Manager CDR report created, please contact the Account Manager for details.