According to the online guide, the path of CDR Receiver path would be as follow:
However, for a single CMS, there is no cluster name. Please help to advise the correct CDR Receiver path for single CMS.
Since there is only 1 Cisco Meeting Server (CMS), Prognosis will treat the single server as a CMS cluster with only 1 server.
Adding the CMS to Prognosis will automatically create the CDR directory in Prognosis. The path will be similar to:
The easiest way to know the path needed in the CMS is to:
The CDR directory not being created seems unusual. This item will need direct attention from our Support Team. At this point, it would be best to open a Support Case.
Please include the following: