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Avaya aura CM Agents

Guillaume
05 Base Camper

Avaya aura CM Agents

Hi,

 

What is required for Prognosis to display agents under an Avaya CM?

We have an Avaya CM configured but the AV-Agents dashboard desperatly stays empty.

 

CM Agents.png

 

Do we need to connect to a specific type of device (Aura Contact Center for instance?)? Do we need a specific license?

 

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Chris_Rupp
Staff

Re: Avaya aura CM Agents

The Avaya Agent displays are part of the Avaya Aura Call Center Elite package and does require an additional Prognosis license key. 

 

View solution in original post

2 REPLIES 2
Chris_Rupp
Staff

Re: Avaya aura CM Agents

The Avaya Agent displays are part of the Avaya Aura Call Center Elite package and does require an additional Prognosis license key. 

 

View solution in original post

Guillaume
05 Base Camper

Re: Avaya aura CM Agents

Thank you Chris