Avaya aura CM Agents

[Guillaume]

Hi,

What is required for Prognosis to display agents under an Avaya CM?

We have an Avaya CM configured but the AV-Agents dashboard desperatly stays empty.

Do we need to connect to a specific type of device (Aura Contact Center for instance?)? Do we need a specific license?

Thank you

[Chris_Rupp · Accepted solution]

The Avaya Agent displays are part of the Avaya Aura Call Center Elite package and does require an additional Prognosis license key. 

[Guillaume]

Thank you Chris