I'm watching the "Avaya Calls" screens.
First of all, it doesn't seems to do a "real time" display of the incoming records? I have to do a playback and then go forward to see the most recents Avaya Call records.
Also, the time stamps are off by 7 hours. It's 8:54AM and the timestamps are showing 3:50PM?
Thank you for opening a case for the call time being off by 7 hours.
This item will be addressed via the case.
The issue of having to use the playback option to see most recent calls is likely because:
If there are still questions about either of these functions, we can discuss them via the case as well.