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Avaya Agent Tracking

Jonathan_Mc
IR Partner

Avaya Agent Tracking

Hi,

 

In the disp cap SAT field we see a snapshot of logged on agents vs what we are licensed for on CC Elite- I know we can also obtain a 30 day peak figure by using weblm. Is there a way to track this figure via Prognosis? If so, which record could I use to extract the data over time?

 

Thanks for reading

 

2 REPLIES 2
Jonathan_Mc
IR Partner

Re: Avaya Agent Tracking

I think i have found the record  i need for this now Avayasystemcapacity is the one

Jonathan_Mc
IR Partner

Re: Avaya Agent Tracking

License Description - 'Logged in ACD agents'