I am monitoring an audiocode appliance.
My problem is that the display on the appliance "Active calls", gives me a number that has no relation with
neither Concurrent sessions in porgnosis, nor the inbound/outbound displays.
IE : audiocode fives me 602 active calls while pmrognosis has
790 concurrent, 231 in and 400 out
I would trust audiocode appliances but how can I explain the prognosis difference ??
I noticed all datas are not updated at the same time but this cannot explains such difference.
Thank you for the query.
To investigate the issue and correlate the data, we will need to validate the data in Prognosis against the source data, in this case the SNMP data that Prognosis gets from the Audiocodes devices. This will requrie collecting diagnostic data. Could you please log a support case? Please attach the screenshots showing the descrepancy and the irfax from the monitoring server, our support team will analyze it and work with you on collecting other information if needed.