Is there a way of bulk acknowledging alerts in Prognosis? We have hundreds of alerts about route patterns down (that aren't now) but it requires that I go in and acknowledge each one individually which is really time consuming and means I can't see 'real' alerts.
have you tried to stop that specific condition for Route pattern within the threshold and start again? It should let the open alerts disappear and just raise again for route pattern that are down / degraded.
Sally, Within the threshold condition, under the Timing tab there is an option section with a check box for "Acknowledgement required by operator". I would uncheck that box and you will never have to acknowledge that specific alert. Your example of route patterns is a prime example of where you would probably be more concerned with the trunk group that is causing the route pattern to go down. Just my 2 cents.