Showing results for 
Search instead for 
Did you mean: 

Agent CDR

IR Partner

Agent CDR



On our product we only see the odd bit of agent CDR- I would expcet CDR for all agents(we have around 1200).


Is there any thoughts on what to check to try and resolve this? Most obvious, I guess would be to check CDR configuration as per manual instruction.


Thanks for looking 


Re: Agent CDR

Hello Jonathan,


Im making the assumtiom that your working with an Avaya CM. if not please let us know and I look up the configuration for the correct product. 


you will need to make sure the Avaya devices are configured with the correct CDR format.


then you can use this page to make sure your define CDR lines are correct in the avaya configs

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Levon Lyons