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Agent CDR

Jonathan_Mc
IR Partner

Agent CDR

Hi,

 

On our product we only see the odd bit of agent CDR- I would expcet CDR for all agents(we have around 1200).

 

Is there any thoughts on what to check to try and resolve this? Most obvious, I guess would be to check CDR configuration as per manual instruction.

 

Thanks for looking 

1 REPLY 1

Re: Agent CDR

Hello Jonathan,

 

Im making the assumtiom that your working with an Avaya CM. if not please let us know and I look up the configuration for the correct product. 

 

you will need to make sure the Avaya devices are configured with the correct CDR format.

https://community.ir.com/t5/Online-Help/bg-p/Online-Help?Prognosis_11-4/mergedProjects/Unified_Commu...

 

then you can use this page to make sure your define CDR lines are correct in the avaya configs

https://community.ir.com/t5/Online-Help/bg-p/Online-Help?Prognosis_11-4/mergedProjects/Unified_Commu...

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Cheers
Levon Lyons