On our product we only see the odd bit of agent CDR- I would expcet CDR for all agents(we have around 1200).
Is there any thoughts on what to check to try and resolve this? Most obvious, I guess would be to check CDR configuration as per manual instruction.
Thanks for looking
Im making the assumtiom that your working with an Avaya CM. if not please let us know and I look up the configuration for the correct product.
you will need to make sure the Avaya devices are configured with the correct CDR format.
then you can use this page to make sure your define CDR lines are correct in the avaya configs