Hi, Prognosis 11.2 sp4. The domain account used to build and configure Prognosis was deleted from AD. I need to give Prognosis WebUI Admin page access to another account. Right now the account we need to promote only has System View access. Can I do this outside of the Security/Navigation WebUI pages?
It sounds like this environment is using the Web UI Role Based Security, and the current user has been restricted from Admin access.
There are some backend tools that can be used to either update or default the Role Based Security settings to allow the desired access for the account now in use.
Given the sensitive nature of access and security items, it is best to open a Support case to troubleshoot this issue directory with you.