AES - THresholds/alerting

[Jonathan_Mc]

Hi,

We recently had an issue where our AES went into TOO_MANY_LICENSES against the DMCC API.

On our AES alerts, we didnt pick up on this and looking at the defaults its only looking for server_connection

What syntax can I use to be notified when the server is in the TOO MANY state for DMCC?

I am aware that there is a record but unsure how this should be built to ensure we get a trap.

Also, by setting these values does it mean that Prognosis is checking for this value and if so, what frequency will it be checking for it?

Thanks for reading.

Jon

[David_Sun]

Hi Jon,

The standard AES_Alerts threshold has conditions detecting the AES license usage > 90% or 100% at every 10 seconds, the record is AvayaAesLicenseUsageSummary.  Was this threshold running at the time the too_many event occured?

Regards

David

[Jonathan_Mc]

Hi david

The threshold was running and we are using the standard AES alerts- I also noticed on the thresholdits looking for server conection errors(our error was TOO MANY LICENCES)

AESDMCLM.STD = 2  OR AESDMCLE ="serverConnection" 

If I updated the syntax as below woudl that also flag if the server enterted this state?

OR AESDMCLE =" tooManyLicences"

[David_Sun]

Hi Jon,

That will work if you change the condition to detect the tooManyLicenses state. You can also test it in a display to make sure the data shows up as expected, then implement it in the threshold document.

Regards

David