AACC RTD information

[Lourens_Vorster]

Hi Guys

I have setup the AACC configuration as per Prognosis documents. I am able to see the physical serverstatus = up)
I am unable to see any real-time information (agent, scripts) when drilling down into the AACC server.

Do you perhaps have some information that can assist me in getting this working?

Thanks
Lourens

[GeraldC]

Hi Lourens
If the config is set up on both Prognosis and AACC sides, this Help article is a summary of the connections Prognosis requires.
 Product Guides - Prognosis for Contact Center - Avaya Aura Contact Center (AACC) - Configuration - Prognosis Server Configuration

Note that the Application, Agent and Skillsets metrics are a combination of SQL and RTD data. The licensing and scripts metrics are obtained from SQL alone.
Considering this you could start by checking the log file:
Prognosis\Server\Configuration\irAVAYA_CONTACT.log00*
Also:
To verify the SQL connection and credentials, you might use an SQL client like the MS SQL Server Management Studio.
To verify the RTD connection and credentials there is this command line tool:
Prognosis\Server\Configuration>..\iraaccrtdcli.exe

You could then include your findings, screenshots of the status, agents and scripts displays, and an irfax if you need further assistance from support.

HTH

[Lourens_Vorster]

Hi Gerald

Thaks for the reply.
When I try and run the iraaccrtdcli.exe I see access violation in the logs, but I am definitly using an admin account on the server.
I have done the IRfax and have the irAVAYA_CONTACT.log00* for you. How do I attached it on the forum?

Thanks
Lourens

[GeraldC]

Hi Lourens
You're welcome. Our support team is investigating this issue.
Gerald