Error updating info on the WebUI for CRA systems

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Error updating info on the WebUI for CRA systems

When trying to update CRA systems on the Web UI and then saving, a customer will get an error:

 

"Unable to check process status of irCRA: Win32:Smiley SurprisedLE(0.1702) error 0x80041003 after character 0 in "winmgmts:{impersonationLevel=impersonate}!//./root/cimv2"

 

The workaround has been to:

1. Add the WMI user to the local administrators group on the CRA monitoring server

2. Log on to the WebUI using the WMI user account and make any needed changes.  Changes should save without error after that.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Re: Error updating info on the WebUI for CRA systems

@Scot_Clark - I have upgraded this  expert post to an accepted solution


If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Thanks Todd De Rosa - IR Community Manager

View solution in original post

1 REPLY 1
Highlighted

Re: Error updating info on the WebUI for CRA systems

@Scot_Clark - I have upgraded this  expert post to an accepted solution


If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Thanks Todd De Rosa - IR Community Manager

View solution in original post

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