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Creating an CRAFacts diagnostics for Call Recording Assurance troubleshooting.

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Creating an CRAFacts diagnostics for Call Recording Assurance troubleshooting.

For Call Recording Assurance CRA issues, there is a specific diagnostics to capture configuration and logging information.  To generate an CRAFacts:

 

1. Run the irCRAFacts.exe file from the "\Prognosis\Server\x64\irCRAFActs.exe" from the CRA monitoring server.

2. The diagnostics files will be put in the following location: \Prognosis\Server\Configuration\CraFacts

 

Zip the CRAFacts folder and send to support or upload to a case if a case is opened on your issue.

 

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