cancel
Showing results for 
Search instead for 
Did you mean: 

Creating an CRAFacts diagnostics for Call Recording Assurance troubleshooting.

Highlighted

Creating an CRAFacts diagnostics for Call Recording Assurance troubleshooting.

For Call Recording Assurance CRA issues, there is a specific diagnostics to capture configuration and logging information.  To generate an CRAFacts:

 

1. Run the irCRAFacts.exe file from the "\Prognosis\Server\x64\irCRAFActs.exe" from the CRA monitoring server.

2. The diagnostics files will be put in the following location: \Prognosis\Server\Configuration\CraFacts

 

Zip the CRAFacts folder and send to support or upload to a case if a case is opened on your issue.

 

Tags (1)
Blog: Are Financial Institutions spinning wheels on RegTech?

RegTech Spinning

Recently at the City & Financial RegTech (regulatory technology) Automation and Compliance Forum, held in London earlier this month, it was revealed that banks' various compliance silos had not ...

Read blog