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Can CRA identify when a recording fails and captures part of a conversation?

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05 Base Camper

Can CRA identify when a recording fails and captures part of a conversation?

A common failure scenario we see is when a recording fails but captures part of a conversation only. Can CRA capture such a failure and alert this type of error where a recording contains just some of the whole call?

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Community Manager

Re: Can CRA identify when a recording fails and captures part of a conversation?

Good question. Considering this online Help article, Does the meta data from the Data Warehouse indicate that only a partial recording was made? Or is the file on disk is still open – well after the recording end time reported in the meta data?

Prognosis Call Recording Assurance > General Information > Compliance Terminology

HTH

 

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