Master Video List - Troubleshooting Masterclass

[arhoch]

Welcome to IR’s Troubleshooting Masterclass! In each short episode, our team of experts will show you how to use different tools within Prognosis to solve issues that may have arisen due to the current COVID-19 Crisis. You can always refer back to this post to find a master list of all the tips & tricks videos we’ve put together.

• If you have any tips & tricks of your own, or have a request for a tutorial you’d like to see, please let us know.
• If there is any information you think would be helpful to add, please comment on the post or let us know

Please note that the solutions shown in these videos may require customization in order to run in your current Prognosis environment. If you have specific customization requests, please contact us!

Troubleshooting Masterclass Video List:

• Remote Worker Registration Dashboard: Learn how to use and configure the new Remote Worker Registration dashboard.
• Remote Worker User Experience Dashboard: Learn how to use and configure the new Remote Worker User Experience dashboard.
• How to Test Audio Using Heartbeat: Use IR’s HeartBeat testing solution to easily test audio from your customer to your agents whether in the office or working from home 
• Maintaining Correct Monitor Routines: Learn how to prepare a display that helps Prognosis Administrators monitor Prognosis Vital Signs
• Manage Network Health with Path Insight & UC Assessor: Learn how to manage Network health using Path Insight and UC Assessor. This post includes an intro to Path Insight & UC Assessor, and a tutorial within each.
• Remote Worker License Audit Display – Avaya: Learn how to monitor and support remote users registered back to an Avaya Communications Manager using the brand new Avaya Remote Worker display. We will also show you how to load this display into your Prognosis. 
• Cisco Remote User Display: Learn how to monitor your Cisco licenses using the brand new Remote Worker License Audit Display. We will also show you how to load this display into your Prognosis. 
• Using WebBeat to Test Your Critical Web Environments: Learn how you can automatically test your critical web environments and receive alerts if there are problems or issues using IR’s WebBeat Testing Solution
• Using HeartBeat to Test Conference Bridges & UC Environment: Learn how you can use IR’s HeartBeat Testing Solution to automatically test the performance of your conference bridges and UC environment.