In this episode of IR’s Troubleshooting Masterclass, Solutions Engineer Chuck Geisler demonstrates how to manage Network health using Path Insight and UC Assessor.
Note: if you are not currently using Path Insight and/or UC Assessor please reach out to someone on your IR team.
Introduction:
This quick introduction explains to the importance of leveraging Path Insight & UC Assessor to test network health, what we’re looking for when checking network health, and on-premise deployment that were used for the examples below.
Path Insight
In this video, Chuck outlines what components you need to get Path Insight up and running, as well as an overview on how to troubleshoot your network by leveraging Path Insight, interpreting these results, and reporting on those metrics.
About Path Insight: Path Insight provides network troubleshooting capabilities to find out issues within your mission critical Unified Communication and Contact Center environments.
UC Assessor
In this video, Chuck runs through how to get started with UC assessor, determining what needs to be assessed, deploying agents and conducting assessments, looking for actionable issues, and determining how to include network monitoring & troubleshooting as an ongoing activity.
About UC Assessor: UC Assessor is a synthetic network assessment application that allows you to perform site to site and site to custom destination (such as private cloud) assessments. The assessment provides information on packet loss, Round trip delay time and jitter to evaluate/troubleshoot communication performance between destinations.
