The IR Collaborate suite of solutions now includes support for Zoom. This new solution is a purpose-built experience management solution for Zoom, designed to ensure successful collaboration and user satisfaction, by helping enterprise organizations proactively identify, resolve, and avoid problems that impact productivity.
IR has launched Payments Analytics, a new, innovative cloub-based payments assurance solution, enabling retailers, merchants and payment processors to uncover actionable insight and intelligence in real time.
Since the initial outbreak of COVID-19, people globally have transitioned to working remotely. One result of that is there are many questions about how monitoring, testing, and troubleshooting UC environments might be different than it was before. Today, we're launching a new series of video tutorials on the IR community designed to help: IR’s Troubleshooting Masterclass – Prognosis Tutorials for Effective Remote Working.
With the release of 11.7, there is a fresh new version of the Platform Support Lifecycle available. If you have not previously encountered this document, it is a list of all the versions of applications, operating systems, and middleware supported for monitoring by Prognosis. This document can be your best friend in aligning your Prognosis upgrades to support your application and platform upgrades.
IR Summit is fast approaching. In October, Prognosis users from all over the world will join together in Denver for three days of value-packed training, networking, and sharing of best practices. Here are 9 reasons why you don't want to miss it ...
The Prognosis 11.6 update delivers expanded vendor platform version support, new and improved management and performance capabilities, and improvements to call quality troubleshooting and Call Recording Assurance.
Having looked at the planning phase in session one of this series, we will turn our focus to the readiness phase. The all important technical capabilities assessment, ensuring the network, endpoints and users are adequately prepared for the move.
Hear first hand from IR's Global Head of Information Systems and Technology, Jason Schwendinger, on how he has been tackling these issues.
To join the session, click on the 'attend' button below.
This article is intended to provide a general guideline for setting up REST API views for prognosis alerts. It explains how REST API can be used to PULL prognosis alerts (tickets) and consume in any 3rd party ticketing system integration, e.g feeding into ServiceNow or OpsRamp.
Prognosis for Cisco UC has been around for over 18 years, lots and lots of little features have been added over the years. All of these are based on real customer requests for real situations where adminstrators need to handle and resolve. Here are three recent enhancements made in Prognosis 11.3 - 11.5 which might make your life easier in case you are not aware.
At CLUS 2017, during the PSOCOL-2008 session on 'What's new across the Collaboration Solution Release', Cisco acknowledged they will be phasing out various old TelePresence infrastructure items like; TelePresence Server and Conductor, replacing it with Cisco Meeting Server. With Prognosis 11.5, customers with the 'Room Based Video Monitoring' module will be able to start monitoring Cisco UC: Cisco Meeting Server (CMS) and TelePresence Management Suite (TMS).
The latest version of Path Insight is now available together as part of the Prognosis 11.5 release, and contains a lot of exciting updates that can be used for deeper dive network troubleshooting. In this blog post, we cover some of the key highlights in the latest version of Path Insight.
New Prognosis 11.5 update streamlines management and administration to reduce operations costs. Expands monitoring and insight for Cisco video conferencing systems, and improves visibility, monitoring, troubleshooting, and end-to-end performance insights to ensure an overall quality of experience for UC users and meetings.
Prognosis has been updated to provide more advanced capabilities to detect, analyze and resolve transaction anomalies, maintaining the high levels of service that your customers expect, and ensuring they remain your customers. All the while ensuring that Prognosis continues to support the highest transaction volumes in the most secure environments typical at the largest global payments providers.
Prognosis has been updated to support the latest operating systems, middleware, and deployment options, especially in the most secure application environments. The latest updates also respond to the most highly requested customer enhancements, to ensure that Prognosis continues to help minimize risk and lower the cost of operating the most critical application environments.
Do you realise that Prognosis has been enhanced in 11.4 to provide information for various media devices at a per device level instead of per server level using multiple data sources?
Cisco Unified Communications Manager (CUCM) has multiple interfaces for people to retrieve information to monitor the health of various components within the system like AXL SOAP, SNMP and SOAP Perfmon. Usually multiple tools are needed to see these differnt data , but the power of Prognosis is the ability to combine all the data to provide users with a single and complete view. Let’s use the various Cisco Media Device records like Media Termination Point or Conference Bridge that was introduced in 11.4 as an example to walk through how Prognosis gather and combine this information.
Almost all issues relating to speech to noise ratio - the contrast between the sound of your voice and all other sounds around you - can be improved by using a Skype for Business certified USB headset.
A number of our customers use Prognosis to monitor the health of their payment systems. As part of this, they monitor the transactions flowing through the system, to ensure they are completing successfully and the payments service is performing optimally. But the definition of “optimal” can vary, depending on where you sit in the payments ecosystem and who you consider to be your customer.
With the release of NonStop L18.02 in April, the number of options available for deploying the latest HPE NonStop technology has suddenly grown. Virtualized NonStop can now run on VMware infrastructure, albeit with some special hardware requirements.