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11.9 – Collaborate Update


11.9 is now available.


This release provides expanded multi-vendor support to enable greater visibility across entire communications and collaboration ecosystems.


The features of this release significantly improve performance capabilities to save time, improve user experience, and streamline operational efficiency.


Support for Microsoft Teams

As part of our continuing our commitment to provide ongoing, up-to-date support for communications collaboration platforms, we have launched support for Microsoft Teams, which includes:

  • Call quality insights
  • Monitoring and troubleshooting dashboards
  • Alerting and notifications
  • Demographic data
  • Network performance insights


Expanded Vendor Platform Support

The 11.9 release includes expanded vendor platform support for Cisco and Ribbon, specifically:

  • Cisco CUBE 12.8
  • Cisco CUMC 12.5 Certification
  • Cisco Contact Center (UCCE/UCCX 12.5)
  • Ribbon SBC 8.0.3 


For more information, or if you are interested in upgrading to 11.9, reach out to your Account Manager.